The Ultimate Cloud Business Phone Solution.
Work Anywhere, On Any Device.
ULTATEL enables you to make and receive calls to Microsoft Teams through direct routing. ULTATEL offers Session Border Controller (SBC) will guarantee secure and reliable communications between Microsoft teams and ULTATEL Network. ULTATEL SBC will guarantee best route on Microsoft 365 optimized network from all user worldwide until it reaches Ultatel network for connection to the publicly switched telephone network (P.S.T.N.)
• Business intelligence with customizable and scalable call analytics and reporting
• Connect to the Public Switch Telecom Network (PSTN) with the most cost-effective solution
• Integrate SMS (text messaging) into Teams
• Unlimited minutes to US & Canada and access to preferred International Rates
• Support 911 call routing with dynamic locations remote users (US)
• Implement more scalable SIP trunking solution
• Directly control disaster recovery & IP failover
• Easily access calling & billing detail records
• Ability to connect normal desktop phone users to the same phone system that supports Microsoft users which allow great flexibility to transfer and handle calls
• Advanced call queuing allows you to field calls based on predefined business rules, wait time or customer value. You can monitor queue status and other advantaged features such as call recording and whisper.
• Interactive Voice Response (IVR) and Automatic Call Distributor (ACD)